FAQ

    • How do I purchase cabinetry on mfssolutions.com?
      • Cabinets and cabinet refacing are not currently available for purchase through mfssolutions.com. Please call us at 800.607.0541 to place your order through one of our knowledgeable sales representatives.
    • Can I get a color sample?
      • Yes, call us at 800.607.0541 and one of our cabinetry specialists will be able to place order and ship you a cabinet door sample for $15.
    • Where can I find pricing for cabinetry?
    • How long does it take to get my cabinets after I place an order?
      • For assembled cabinets, your order should ship in 8 – 10 business days. For unassembled cabinets, your order should ship in 3 – 5 business days. Our cabinetry team will provide you information on cabinets scheduled delivery date.
    • Do you offer design assistance?
      • We do! We have a designated design team who specialize in building 3D drawings of projects for our customers. This service is complimentary.
    • How do I proceed if there was an issue with my order, for instance a damage or missing product?
      • Before signing for your cabinet delivery, you MUST review your order and document any missing or damaged products. By signing for the order, you are confirming that everything has arrived in it’s appropriate condition.
    • Why do some of my stained cabinets look different from others?
      • Cherry, maple, birch, oak and other hardwoods are products of nature. How lumber from a specific species and tree will look and feel is affected by climate, soil nutrients, growing season, season of harvest and age at harvest. Every piece of wood – even from the same tree – will carry a slightly different color, texture and grain. The natural variations and imperfections add to the wood’s appeal and character. Mineral deposits form in many wood types as the trees extract nutrients from the soil. Mineral deposits appear as brown or blackish-blue streaks in the grain. Depending on the applied finish, mineral streaks may appear lighter or darker than other areas of the wood.
    • I notice hairline cracks around the joints in my cabinets.
      • Wood is in a constant state of expansion and contraction. This normal movement will cause hairline cracks in the finish surface to form at the joints on cabinet doors and face frames. Joint lines are more visible in painted finishes.
    • What is the ProCabinets warranty on cabinets?
      • We offer a limited one year warranty on our cabinetry. Contact customer service or your sales representative for more information.
    • What if I have a custom project or need a custom color of cabinet?
      • We can help! Contact our team today to learn more about our extensive experience with custom projects, and our team can provide you a quote.
    • Does ProCabinets offer container direct?
      • We do! Again, contact our sales team at 800.607.0541 to discuss with one of our knowledgeable sales representatives.
    • What is cabinet refacing?
      • Cabinet refacing is the process of changing out the doors and drawers on existing cabinet boxes to emulate the look of a new kitchen.
    • Can I get a color sample?
      • We offer samples for any color and any line of our refacing products. Samples are free and take approximately 2 weeks to deliver.
    • How do I purchase cabinet refacing on mfssolutions.com?
      • You will need to get connected to one of our Sales Reps to place cabinet refacing orders.
    • How do I get replacement doors?
      • Replacements are provided for any number of issues and are assessed on a case-by-case basis. Typically replacements are built and shipped in 2-3 business days.
    • How do I get replacement hinges?
      • Replacement hinges are available to ship out same day prior to 12:00pm EST.
    • What is the warranty on cabinet refacing doors & drawers?
      • Warranty is covered on our official warranty form (5 Years Limited).
    • What is the lead time on product?
      • Lead time on product is 7-10 business days for manufacturing, then an additional 2-3 business days of ship time depending on location.
    • Is there a rush capability?
      • There is capacity to rush small orders (under 100 sq.ft of product) on 3 days build or 5 days build. Rush orders are priced on a project specific basis.
    • Do you provide product for all types of customers, or only specific customers? (i.e. multi-family)
      • While Multi-family are a large segment of our customer base, we also cater to single family customers in select markets. We work with contractors, fix and flippers, home-owners, real estate agents and rehabbers. Single family orders require special deliver and as such are only offered in major markets. Please reach out to an MFS Sales Representative for more information.
    • What does delivery look like – how will I know what orders correspond to each unit/property?
      • All doors and drawers are individually labeled per unit # and packaged together. There are many different options we have for ease-of-use when receiving deliveries.
    • Do you perform measurements or have self-directed measurement instructions?
      • We asses measurements on a per-project basis. We have videos and literature to guide through the measurement process. Our experts are happy to help walk though measurements over the phone or on video conference.
    • What is the proper size HVAC system for my home?
      • Sizing the equipment load requires the consideration of several factors. Ceiling height, construction, window size and placement and dozens of other variables all need to be considered to properly size a heating and/or cooling system. A professionally conducted load calculation is the foundation of an effective system.
      Should I register my Goodman HVAC products online?
      • It is recommended that all customers register either their HVAC or PTAC products online to get the extended warranty. For both PTAC and HVAC, it is 5 years unregistered, 10 years registered warranty.
      What are my warranty options for HVAC and PTAC units?
      • HVAC and PTAC products have a 10-year limited parts warranty. Higher efficiency units offer a more inclusive parts replacement or unit replacement warranty at a max of 12 years. Units must be registered online within 60 days of installation to get full warranty coverage.
      What do all those air conditioner and heat pump rating mean?
      • Each rating is specific to a different function of the unit measuring efficiency, electrical use, etc. Most units are E-Star rated. Your installing technician can shed more light on which of these are pertinent to your home system.
      What is a “properly matched” system?
      • Systems are required to achieve a certain level of energy efficiency per Dept. Of Energy standards. These are federally regulated and must be followed. Our sales staff and product experts will help match up your system to ensure legal installation and operation.
      What is an AHRI-certified system?
      • AHRI is the government standard for accepting that a system is correctly matched up. With this unique number you can be sure that the system is appropriately matched for your zone. We are able to provide this # for any system match needed.
      Heat options – With an electric system, should I use a heat kit as my primary heat source, or use a heat pump?
      • Weather can vary in every part of the country. For those parts where there is a propensity to cold and a gas system is unavailable, it is recommended customers choose a heat pump system. Heat pump systems can provide an electric heat function at colder temperatures while also providing more cost savings in the long run.
      What type of PTAC should I use? - Standard electric heat unit, or a heat pump?
      • Similar to standard heat pumps, customers who live in colder regions of the country should select heat pump PTACs. These are designed to function at lower temperatures with reduced energy costs.
      What plug type do I need and what are the different kinds?
      • Plugs are determined by the AMP’s of the PTAC unit. These will need to coincide with the AMP’s that the building is able to handle. A simple photo of the plug will help our team determine the correct unit for your property.
      What are the lead times for delivery?
      • Both HVAC and PTAC products ship within 3-5 business days. Most of the time, customers should receive their product by the fifth business day. Depending on availability, or location of where the product ships from, receipt of equipment can go beyond that time frame. Some unique products vary on availability.
      Do you do lift gate deliveries?
      • All HVAC and PTAC equipment ships standard on a lift-gate.
      Are there will call options so that I can get my product faster?
      • Goodman and MFS have various locations available for will call in most parts of the country. Depending on where you are in the country, and product availability, customers can pick up equipment ordered through MFS same day. Ask your sales representative for more information.
      How do I know what SEER is right for me?
      • Depending on your location in the country, SEER requirement is either a 13 or 14 SEER minimum. However, higher efficiency can always be used. Although SEER increases the cost of the product, higher SEER products are designed to recoup the up-front costs through energy efficiency savings over time. SEER is also the rating determined by the Dept Of Energy for minimum efficiency standards. SEER stands for Seasonal Energy Efficiency Ratio.
      Is there free shipping after purchasing a certain number of units?
      • For both HVAC an PTAC equipment, free shipping applies after customers purchase a certain threshold. Contact your dedicated sales representative to learn more.
    • What is a small parcel item?
      • Small parcel items are any items on mfssolutions.com which ship via USPS or FedEx. These include but are not limited to fire safety products, lighting fixtures, plumbing fixtures, door hardware, and MRO products. In the instance a large order of small parcel products is placed, they may ship LTL and the pricing and delivery structure will differ from small parcel products. USPS orders will be shipped out of our Ohio warehouse.
    • When will my order ship?
      • All fire safety, hardware, and MRO items that we carry in stock will be shipped out same day if the order was placed by 4:00 pm EST, Monday through Friday. Orders placed after 4:00 pm EST or on non-weekdays will be shipped the following weekday.
    • How long will it take for me to receive my order?
      • Delivery via USPS and FedEx should be between 1-3 days. You can view our FedEx shipping map here.
    • How much does shipping cost?
      • NOTE – FedEx orders CANNOT be shipped to a PO box.
      • At checkout, mfssolutions.com will calculate your small parcel shipping cost based on your ship method and your delivery location.
      • Free Shipping at $300 via FedEx Ground® - If your order contains over $300 of small parcel products, your order will be eligible for free shipping and that discount will automatically be applied at checkout. Free shipping is only via FedEx Ground® and is only eligible to delivery addresses located in the lower 48 states.
    • Can I pick up my order at your warehouse?
      • For small parcel products ONLY:
      • For pickups at our Solon, Ohio Warehouse you may pick up between 8:00 am and 5:00 pm EST, Monday through Friday. For pickups at our Atlanta, Georgia Warehouse you may pick up between 8:00 am and 5:00 pm EST, Monday through Friday.
      • PLEASE NOTE: Customer picking up orders must bring a valid receipt or order confirmation for the order they are picking up. Please allow 1 hour between placing your order and picking it up.

    • What is your return policy?
      • Returns are accepted within 30 days of purchase; they must be in the original package and undamaged. Damaged goods will not be accepted. All returns must be inspected by MFS Supply prior to issuing a refund. Return shipments are paid by the customer. Any and all returns are subject to a 50% restocking fee.
    • What is your policy with refusing an order?
      • Occasionally, orders are marked as "refused" when the shipping company cannot locate the address. To avoid that scenario, we'll reach out to you to confirm your refusal of an order. If you didn't refuse the order and it was a shipping issue, we will give you an option to ship to an updated address. If you DID refuse the order, we'll accept it but it will require a 20% restocking fee.
    • Who do I contact for credit references and other credit related issues?
    • Why does the pricing change when I log in?
      • We advertise MSRP on our products before a customer logs in. Once logged in, you will see either our lower online price, or your lower custom pricing if applicable.
    • How do I set up credit terms with MFS Supply?
    • Who do I call to recommend a product you should carry online?
    • What payment methods are accepted on mfssolutions.com?
      • We take all major credit cards, ACH payment, and PayPal.
    • If I register on your site, will my private information be shared or sold?
    • How can I opt-out of receiving marketing information?
      • Click “unsubscribe” in the bottom of the marketing email you have received. Or send an email to marketing@mfssupply.com letting us know you’d like to be unsubscribed from all marketing outreach.
    • How can I sign up to receive marketing information, including promotional offers, sales, discounts, and informational communication?
      • Enter your email address in the footer of this site where it says “Newsletter Sign Up” or send an email to marketing@mfssupply.com letting them know you’d like to sign up.
    • I forgot my password. How do I access my account?
      • Follow the prompts the website provides to reset your password by clicking on “Log In” and “Forgot Password?”. Contact us if you run into any further issues.
    • I accidentally made 2 accounts and I want to order under just one. How do I combine my accounts?
    • How can I provide feedback about my online experience?
    • For more information please see our detailed directions on website use.

  • Contact customer support by calling our main line at 800.607.0541 or by emailing customersupport@mfssupply.com
    Visit our Contact Us page for additional resources.